Customer NO Service.
- Thread starter Barry
- Start date
Bob Heine
Oldtimer
A Vette is like a boat. At all times there is an electrical problem. I replaced the engine harness six months ago but when I touched the alternator two weeks ago one of the wires broke off at the connector. Waiting for new front harness because all the connectors look ready to crumble.Barryk;2380 said:
A year ago I thought I was ready to paint but every system on this 38-year old beast has bitten me. Brakes bled themselves dry so I checked the calipers and they had rust (DOT5 fiasco). Replaced lip seals with o-rings and switched to hydrobost so the wife might be able to stop it. Steering felt like a 400K-mile Ford pickup so I put in all new parts except the box. Still sloppy so rather than spend $500 on the box I spent $1200 on rack and pinion conversion. Fine print in the instructions mentions 5-degree caster needed to eliminate wandering but stock upper control arms max out at 2.5-degrees. New control arms are easier to install with the fuel pump removed. Pulled on the rubber fuel line and it snapped like a pretzel. Converting all the rubber hoses to braided stainless and AN fittings. The 4x10 speakers I installed 25 years ago have disintegrated so I bought new ones but they don't fit in the fiberglass housing so the fuel tank had to come out to replace my old custom housings with new custom housings.
I have probably put two solid months of work into the car. The other ten months have been waiting for parts.
shine
Member
when i started doing vettes most were only 10 years old . i dont think there is anything that has not happened in the 40 years i've been doing them. i've had stripper contaminated bodies to deal with. i've had shattered gel coat to deal with ( this is one of the things that can happen with re-gel coating ) . i've had one attacked by fire ants to deal with . oil downs from drag racing the list just goes on.
Bob Heine
Oldtimer
Here’s this week’s “Customer NO Service” story.
Friday's mail arrived with a letter from Wells Fargo, my current bank (through merger, not choice). Because they don't have a copy of my homeowner insurance on record, they have put a binder on a bare-bones policy and will be adding the $9,531.33 one-year premium to my line of credit loan (which has had a balance of $0.00 since March of this year). That's roughly five times what I currently pay -- for a lot less coverage.
Ten years ago my Wachovia account rep asked me to take out this line of credit loan for $100,000 because we qualified for their lowest rate -- Prime plus 0%. We qualified because we had a near-perfect credit rating. Turns out points are deducted for not having a mortgage. When I told him I didn't need it, he convinced me it would be a good thing even if I didn't use it and after some negotiation I took out the loan. It was almost a handshake deal but the rep mentioned that I needed to keep insurance on the house and use the loan at least once a year to avoid a $50 service fee. I used it every year and paid it off and never heard a word from the bank until 2009.
Last December Wachovia sent me a pleasant note requesting a copy of my current homeowner policy and I politely complied. A few months later Nationwide Insurance sent me another pleasant note notifying me my insurance was being canceled, along with 60,000 of its other Florida coastal clients. Found another insurance company and on November 1, 2010 the new policy went into effect. I neglected to notify Wells Fargo, who had taken over the loan so I got this multi-page threat letter, dated 11/1/10, which ended with "We appreciate your business and look forward to serving you in the future."
I spent a little time Saturday calming myself and then wrote a brief letter to Wells Fargo, enclosing a copy of my homeowner policy declaration page to be sure they didn't follow through with their own insurance policy. My letter thanked them for their thoughtful reminder and to please close the account immediately. Decided to surprise them in the near future with the closing of the investment account, two checking accounts and two credit cards. Just so they don't take it the wrong way, my wife will keep her money market account open. I’d close that one as well but then my wife would be making the mattress uncomfortably lumpy.
Friday's mail arrived with a letter from Wells Fargo, my current bank (through merger, not choice). Because they don't have a copy of my homeowner insurance on record, they have put a binder on a bare-bones policy and will be adding the $9,531.33 one-year premium to my line of credit loan (which has had a balance of $0.00 since March of this year). That's roughly five times what I currently pay -- for a lot less coverage.
Ten years ago my Wachovia account rep asked me to take out this line of credit loan for $100,000 because we qualified for their lowest rate -- Prime plus 0%. We qualified because we had a near-perfect credit rating. Turns out points are deducted for not having a mortgage. When I told him I didn't need it, he convinced me it would be a good thing even if I didn't use it and after some negotiation I took out the loan. It was almost a handshake deal but the rep mentioned that I needed to keep insurance on the house and use the loan at least once a year to avoid a $50 service fee. I used it every year and paid it off and never heard a word from the bank until 2009.
Last December Wachovia sent me a pleasant note requesting a copy of my current homeowner policy and I politely complied. A few months later Nationwide Insurance sent me another pleasant note notifying me my insurance was being canceled, along with 60,000 of its other Florida coastal clients. Found another insurance company and on November 1, 2010 the new policy went into effect. I neglected to notify Wells Fargo, who had taken over the loan so I got this multi-page threat letter, dated 11/1/10, which ended with "We appreciate your business and look forward to serving you in the future."
I spent a little time Saturday calming myself and then wrote a brief letter to Wells Fargo, enclosing a copy of my homeowner policy declaration page to be sure they didn't follow through with their own insurance policy. My letter thanked them for their thoughtful reminder and to please close the account immediately. Decided to surprise them in the near future with the closing of the investment account, two checking accounts and two credit cards. Just so they don't take it the wrong way, my wife will keep her money market account open. I’d close that one as well but then my wife would be making the mattress uncomfortably lumpy.
A
ADTKART
Yes Bob..... sometimes they are so lazy that they actually act before thinking.
As many of you know, I had a heart attack back in Feb of this year. I was rushed to the hospital in an ambulance from work, so there was no sitting in the emergency room filling out the pile of paperwork. The only information they got from me was my name and social security number. I had not been to that hospital since I had my back surgery 20 years ago. I have lived in my current house for about 12-15 years, but they never verified any other information. Being that I was kind of tied up, I figured that they had gotten all of the other needed information from my wife and daughter that showed up, so never worried about it, specially since they never ask for information before I left.
In August I got a message on my answering machine at home from a collection agency. They advised me to call them ASAP about my overdue account. Now, since the only thing I owe on is my house, and I know my wife has made the payments on it, I am concerned, so I call them. Well... the hospital has turned me over to a collection agency for non-payment on my deductible. They had mailed the bill to my old address several times with no response from me. I am now being told that the matter will be reported to the credit bureau if not paid in full by Sept 30.
I cannot imagine why I would not respond to a bill that was mailed to an address that I moved from 12-15 years ago! The collection agency had no problem contacting me at my phone number, since it had not changed when we moved, so why didn't the hospital call me? Then again, why didn't they verify the current address since I had not been there for 20 years?
Most problems are because people want to do as little as possible and be paid handsomly for it.
Aaron
As many of you know, I had a heart attack back in Feb of this year. I was rushed to the hospital in an ambulance from work, so there was no sitting in the emergency room filling out the pile of paperwork. The only information they got from me was my name and social security number. I had not been to that hospital since I had my back surgery 20 years ago. I have lived in my current house for about 12-15 years, but they never verified any other information. Being that I was kind of tied up, I figured that they had gotten all of the other needed information from my wife and daughter that showed up, so never worried about it, specially since they never ask for information before I left.
In August I got a message on my answering machine at home from a collection agency. They advised me to call them ASAP about my overdue account. Now, since the only thing I owe on is my house, and I know my wife has made the payments on it, I am concerned, so I call them. Well... the hospital has turned me over to a collection agency for non-payment on my deductible. They had mailed the bill to my old address several times with no response from me. I am now being told that the matter will be reported to the credit bureau if not paid in full by Sept 30.
I cannot imagine why I would not respond to a bill that was mailed to an address that I moved from 12-15 years ago! The collection agency had no problem contacting me at my phone number, since it had not changed when we moved, so why didn't the hospital call me? Then again, why didn't they verify the current address since I had not been there for 20 years?
Most problems are because people want to do as little as possible and be paid handsomly for it.
Aaron
Bob Heine
Oldtimer
Aaron, we're just account numbers that trigger a computer to puke on us. The Wells Fargo computer didn't even include a bitmap signature. It just says "Sincerely, Insurance Department" at the end. My only comfort is being able to take my business elsewhere. You may have to deal with your "Care Providers" again in the future. Was their parting advice to avoid stress? I have a real bad reaction to undeserved attacks on my credit rating. Of course I'm having a real bad reaction to almost everything these days. Started taking some kind of ineffective blood pressure medication four months ago!