We used to be a Carquest store, we were owner operators. Carquest started making changes (this is back around 2007) and they switched freight companies, I'm assuming to save money. Our freight started showing up late and, on some days, not at all. We told the reps that we weren't happy with the new freight company. They promised things would get better and threw in a computer upgrade to keep us happy. Freight got better for a small time, then went to shit again. We dropped them and switched to a different supplier (Sturdevants, smaller midwest parts distributor). Going back to a smaller company was great, our reps were amazing and would do tons of things for us, even throwing on a couple treadmills on the freight truck so we didn't have to drive 2 hours to get them (we donated a couple to a local gym). I think Carquest had gotten too big and the customer service was just failing, more concerned with saving a buck.