Business Plans and Planning

W

Wags

I thought I would start this thread off asking about what others have done in creating viable Business Plans and Planning for financial needs, scope, and goals of running your businesses. Feedback and examples are welcome.

This is one of those areas that most people overlook and should be a crucial part of running a successful business.
 
I think a few things really help in these bad times.
I see employees getting screwed, left and right because as one manager told me, I will have a 100 applications if I fire the guy or he quits.
All my employees are overpaid for their positions but they are loyal, like family and would not steal a paper clip- it makes me money.
One of my employees tore up his super charger pulley on his Saleen, special order kit at $189. he asked to use my credit card to order, I did and refused to take any money. Think he would leave, no chance.

The other thing is cash flow is king, as you can expect no help from banks at all, so we tightened up and all extra money goes to buying deals from the chemical distributors, also have gained some nice discounts with the smaller companies by pre paying for an order instead of taking the 30 days, because they need the money.

Companies have cut back on advertising, so we are out there real heavy and it does pay off.
 
Treat your employees like gold. worked for a guy who thought "everyone is replaceable" 5 years after opening the shop after he fired the shop manager and the rest of us quit, he had no business anymore. Went from having 12 all over restoration paint jobs in the shop (not even including all the drive up work and spot work..motorcycles and what not) to just 2 cars within a year. After those 2, nothing. Remember all the things your employees do for you and do for the shop. Recognize, especially, what they do after hours and make sure they know you appreciate it and really SHOW it. Unfortunately i've been burned in the past, have had my own shop, and now working for someone will take a while for me to put any "extra time" into someone else's business until i know they appreciate what i bring to the table.
 
after running the van shop all those years i can tell you there are two sides to this story. in 1984 my painters made $50 a van. i could do 2 in the morning and clear after lunch and go home. they stayed there till 9 or 10 at night and only finish maybe 7 out of 10. that's a lot of overhead. then bitched because they were working late. that was 500 a week in 84 !!! they wasted materials , stole from me for their own projects ,and had me behind every week so i had to run sat and sometimes i would have to come in sun and finish several myself. in winter my gas bill would be 1200 to 1600 a month . i can tell you that on average 2 out of 10 painters are worth hiring. the others will turn out to be hacks who could care less. owning a shop is not all it's put up to be. your the only one responsible for the job. if they screw it up and take off guess who has to redo it out of their pocket. :(
 
Putting aside the employer/employee pluses and minuses, did anyone write a full blown business plan? How did you project the numbers for your area without having grandiose dreams and inflating those projections?
 
I have never owned a business and have no idea of many aspects of it as such.

Being a Superintendant or GF on construction jobs I do know that your employees can make or break you.
This time last year I had 45 plumbers,pipefitters & welders working for me building a hotel.(our portion of the build was over $10 million)
A dozen or so were core group guys from our shop, the rest were hired for the job. Quality of work was paramount on this job. As an example, shower rough-ins (6 per shower) had to be held to +/- 1/16" . We installed nearly 4000 sleeves on 11 concrete poured floors before the floors were poured, The guys had an error of only 27 sleeves misplaced, an outstanding percentage!
At the end of the job I told our shop owner 2 of the new guys were keepers, send the rest back.
Moral of my story, be prepared to go through a bunch of employees to find the good ones. Once you find the good ones treat them as your business depends on it, because it does.

Picture of the hotel:
hotel-01-outside_476_313_90.jpg



side note: I currently have 2 apprentices running new hydronic heating lines for a remodel in a 108 year old building on the U of I campus. The university inspector told me he was bringing over their hvac crew to see the work that is being installed. He said he had been bragging the kids up and wants their work to set an example. Funny thing is, we do all our work to this standard on every job, it is our shops way of doing things.
 
the only way i know of to plan a repair business is to work off of insurance data. if doing collision work. study supply and demand. if the insurance co's are backed up there is room for a preferred shop. i used the score program when we first opened back in 80.these retired guys know their stuff and volunteer their time to help. if not your stuck doing lot jobs or walk in's and that is the toughest part of the industry. dont expect to make a lot of money from car dealers. they treat their venders just like they treat their customers.
in restoration or custom work you have to build a reputation . do not try to fill your shop with cheap prices . you will loose money and customers. until you have built a customer base location is key. work the shows with as many customer cars as you can. if they cant see it... they cant believe it.
 
Bottom line, I think is "treat the employees, vender's and customer how you want to be treated and everything else should fall in place".

I have noticed, the companies that seem to be going under or should say getting into real trouble (2 big chains) in this business, are resorting or have been, screwing their employees and vender's.

Old saying in this business, "you fart in GA today, CA will know about it tomorrow"

As far as writing a business plan like in the original post, I don't need one or want one and think it is a death warrant if you write one and stick to it. You must be nimble in this climate and ready to change or react right away or start dieing.
 
number one reason for failure in small /new business is treating the money like it is yours. # 2 not having competent book keepers and tax people. #3 is no banking power .
 
I have never done a business plan, nor would know how to.
My main plan consists of me working as hard as i can to do the best job i can do. If i fail, i can at least say i tried.

I don't know how a business plan would help me in any way.

As far as my shop goes, it's up and down, some months I am racking my brains trying to keep up with the work flow, while others, i just spend working on one of my projects. It's really hard for me to predict, and it would be hard for me to make a business plan with the inconsistencies.
Although lately i'm starting to get some restoration work that if consistent would be easier to make a plan with. Problem is i hate to base everything on a few customers check book.

The store, maybe i could make a business plan as it seems to be more consistent, but i'm still unsure what i would do with it.

I think a plan would be more beneficial for someone of a larger scale.
As of now it's pretty much me running the place with someone picking up the deliveries at 10:00. I wouldn't have time to make a plan if i wanted to.. lol.
 
I have never done a business plan, nor would know how to.
My main plan consists of me working as hard as i can to do the best job i can do. If i fail, i can at least say i tried. Chads
===========================================================================================

I just can't think of a better business plan and your plan is most likely the plan of a lot of small businesses out there.

Banks, love business plans, it give the officers something to do during the day, so if you need a loan, that is when you will have to do one.
 
chad, the SCORE program is a very good tool. especially if your in retail. the retired business men have a wealth of knowledge in promoting a business. it's free and can be very helpful. might be worth looking into. at present i am working on a program to start after the 1st of the year. without having it on paper for my bank to see i would have no chance getting it done.
 
I never really understood how they could come up with a business plan for repair shops. Obviously the "plan" is to be busy, make money, and grow, while taking business from the other shops in the area. How you could accurately guess how much business you could get from the other shops is beside me.

Look at the collision shops in this area. The majority of them are struggling right now. The others are doing well to real busy, but that changes almost daily. The shop I work at has somehow stayed real busy while the others are slow at best. If you were to do a plan for a new shop, what would you use for an example, and who would you get numbers from?

Just another wasted piece of paperwork to impress some stuffed shirts that wouldn't know how to do a true day's labor if their life depended on it.

Aaron
 
Barryk;402 said:
I have never done a business plan, nor would know how to.
My main plan consists of me working as hard as i can to do the best job i can do. If i fail, i can at least say i tried. Chads
===========================================================================================

I just can't think of a better business plan and your plan is most likely the plan of a lot of small businesses out there.

Banks, love business plans, it give the officers something to do during the day, so if you need a loan, that is when you will have to do one.


We'll let's hope i don't ever need one then.. :)

My main goal, while possibly sounding simple/stupid is to do what i can to get everything paid off. Loans are so expensive. To me you have to make so much profit just to cover the loan cost's would be a challenge, unless of course you can make double payments.. Otherwise, it seems you are just paying on interest..

I came came across one of those deals i couldn't refuse a few weeks ago, and took out a personal loan. But i'm going to do my best to have it paid of by the end of the year. It's spread out over 3 years, and it would cost me enough in interest to not make it so much of a deal anymore..

The part i don't understand is this.. If there is no mortgage payments, or vehicle payments to be made, how much money would a business loose on income taxes..
Or would that be the point that a business should invest in inventory or whatever it can do to grow?
 
shine;404 said:
chad, the SCORE program is a very good tool. especially if your in retail. the retired business men have a wealth of knowledge in promoting a business. it's free and can be very helpful. might be worth looking into. at present i am working on a program to start after the 1st of the year. without having it on paper for my bank to see i would have no chance getting it done.

I have never heard of it, i might have to check it out, if nothing else but out of curiosity.
 
I have done some of the work for a business plan before however I am not an expert on the subject.
Basically you need to calculate what your actual operating costs are. Take into consideration "everything" you spend to keep the doors open. Your annual rent, electric, heating, telephone, internet, trash collection, water, sewer, property taxes, building maintenance, fire alarm system and insurance costs should be added together and then divided by your business's total square footage. This will give you the annual cost per square foot just to have the open sign on the door.
Next you will need to figure the total compensation package (matching SS, insurances, benefits, payroll expenses, 401k contributions, etc.) for all "necessary" employees. These are the people that you MUST have to operate your business.
If you keep an inventory of parts to sell you will need to figure that separately from your operating expenses but include it in your business plan.
With the above information you know what it costs you to operate your business. Now you need to calculate your profit from each vehicle or job that you do. Using previous jobs try to estimate the material costs, shop supplies, and hours of labor necessary to complete the "average job." You may need to use your best and worst jobs based on biggest profit and smallest profit. (I wouldn't count jobs you lost money on.)
Once you have an average cost per job, estimate how many jobs you "plan" to do per year. (use your job labor estimate and divide by a 40 hour week to get number of weeks per job and then divide that into 52 weeks for the number of jobs per year)
Now you need to take your total operating expenses (building and employees) and divide that by the number of jobs per year and this will let you know how much money you have to make per job - just to break even. This number must be added to the cost of the job and then a percentage added to it for your profit margin.
Banks will not lend money to a business unless they are sure that business will be able to pay them back. So proving that you are actually making a profit on every job after deducting all your expenses is critical to your business plan.

You then write a plan that states your current production/sales rate and your annual profits. Usually you are going to the bank to get money to invest in equipment or real estate so your plan should let them see how purchasing these items will increase your profitability. Let's say you are doing 10 jobs per year and clearing $2000 per job. Your plan states that with the purchase of the needed items you will increase production to 13 jobs per year thus producing another $6000 per year profit showing that you will be able to repay the loan.

The reason for getting the cost per square foot on the building is to enable you some leeway in working with your numbers. You could always state a smaller square footage actually being used for production (the rest office or storage) to lower costs and increase profits.
 
Chad.S;440 said:
. . .The part i don't understand is this.. If there is no mortgage payments, or vehicle payments to be made, how much money would a business loose on income taxes.. Or would that be the point that a business should invest in inventory or whatever it can do to grow?

The last place I worked at the owner of the company also owned the building the company was in. He had incorporated the business with him being the president but kept the building in his personal name. His business then rented the building from him personally. This allowed him to raise the rent if the business was doing well thus controlling the profit level on the business. If things really went gang busters he would see the need to expand the business thus requiring a larger facility which the business would then pay for and he would gain more value in his real estate holdings personally and raise the rent.
 
[QUOTE='68 Coronet R/T;453]The last place I worked at the owner of the company also owned the building the company was in. He had incorporated the business with him being the president but kept the building in his personal name. His business then rented the building from him personally. This allowed him to raise the rent if the business was doing well thus controlling the profit level on the business. If things really went gang busters he would see the need to expand the business thus requiring a larger facility which the business would then pay for and he would gain more value in his real estate holdings personally and raise the rent.[/QUOTE]


That makes alot of sense, and now that i think of it rental income is not taxed the same here in michigan, not sure if it's like that in all states but here you don't have to pay as much on taxes with rental income..
 
Back
Top