Paint selants

G

GotIt

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i know it's been talked about before but I want a definitive answer for my old man.

My dad bought a black 2016 GMC Denali Dually a few weeks ago and the dealer couldn't do the clear bra for another week. He brought the truck home and drove it a week in the snow and just sprayed it off at the self serve car was. When he went to the dealer they gave it a wash before the clear bra, but as anyone who keeps a car clean and takes pride in it knows, you must rinse the car of heavy debris before you put a wash mitt or brush to the paint. The dealer didn't do that and scratched the hell out of the truck. It's everywhere and some worse then others. The owner of the dealer called my dad and said he would put his best guy on it from their body shop. Well this last Thursday he did his thing. When my parents showed up they were not happy at all with the results. Now the dealership is hiring a detail specialty shop to cut and buff the truck but I had questions about that. I know clear needs a certain mill thickness to work correctly with uv inhibitors and for strength. The detail guy said they use a ceramic sealant to "build the duribility back up." I told the detail guy I wasn't happy with the process but it is what it is now.

He suggested I read about the ceramic protectant before I put it down. I suggested he get on this site before he preaches it as gospel.

What's the feelings on this process?

The truck has about 1k miles now and the dealership said it was commercially acceptable the way it is in the photos.
 

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I sometimes forget why I haven't bought a new vehicle from a dealer since 1971. Thanks for the reminder! They're telling you it's commercially acceptable for the paint on a new $60,000 truck to look like that. I hate car dealerships!
 
The ceramic sealant answer is bullS**t plain and simple. You are right to question the durability of the clear after a cut and buff, chances are very good that it will be too thin in areas. If the Dealership doesn't want to do the right thing and refinish the Truck you should contact an Attorney and pursue a legal remedy. No excuse for them to damage a $60000 truck and not make you whole with a quality repair.
Oh and I would think twice about having that Dealership do the repaint if they agree to it. They have already shown you what their standard of service and quality control is. I would have my doubts as to the quality of any repair they do.
 
I told the detail shop I didn't doubt his abilities but I didn't think there was enough clear to cut and buff the truck. I also said they are not to apply any clear to the truck and if it needs clear or paint I will have the local shop do the work as they use the top of the line ppg and do pretty darn good work. I also had concern about longevity of the paint after the process and the detail shop provided a lifetime warranty, which I thought was stupid, because we keep vehicles for many of decades and failure is imminent imho.

Thank you for the advice and I will keep this thread updated with details.
 
some of those scratches look light and some look deep. its hard to tell but a good rule of thumb is if you can catch your fingernail in it then its far too deep to sand and buff out.
 
Hold on guys ..............don't you all know the big dealerships know best and their word is gospel. That is what a lot of people tell me!!! I would have a couple of detail or good body shop guys look at it first,Jim C is right on. That is a shame
 
What is crazy about this deal is the owner of the gmc dealer/ body shop is not very eager to help. Before he got involved the guy in the body shop had searched inventory and found they had an identical truck and was ready to swap vehicles. When the owner showed up he lost his cool immediately and said that wasn't even an option. The body manager said it was the smart thing to do so they could remedy the truck over a week or two and we could have a clean truck without any arguing. The owner didn't want to sell a "used" truck. I see both sides and agree with both parties. Where we are at now is that we will let the independent detail shop do his thing and if it's still not acceptable we will bring it to one of the two high quality body shops locally.

Thank you guys so much for all the input. I am building a 1928 ford roadster now with all spi materials except the base on the wheels. Love the product and I will post a build log as I make more progress but life seems to get in the way.
 
take it to the next step. if i bought a new one and they did this i would be speaking with the lender and my insurance company. they are liable for the damage period and detail will kill the lifespan of the paint.
 
There is a legal recourse you have on your side, it's called diminished value. It is legal in all 50 states and your insurance and every insurance Co. knows of it ask your insurance carrier and they will verify it. Basically you are in titled to 2 times the cost of damage if they choose not to just replace it which they can be made to do if you pursue it enough.

I agree with Jim, try your finger nail and see if it catches on any of the scratches. If it does it is too deep and will create problems.
 
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