I want feedback!

curt b;n78970 said:
I would like for the turbo to have some gloss like the epoxy. helps me when sanding.


I never realized the turbo does not gloss. If I ordered it and found that out, I would go back to the regular epoxy just for that reason.
 
If the turbo had a bit of gloss like the epoxy, I would buy it.

There is so little to complain about, it seems like nitpicking. But I thought of a couple more things.

The big mouth gallons don't work too well for me with reducer, imo. They are fine for everything else. The amounts of reducer I use are usually small, and the big top likes to give a lot all at once if you are not careful!

I wish pro shops could be given access to mix by weight. My other paint lines all offer this.
 
I had a brain fart and overlooked the turbo is not in the epoxy family.
 
Barry, not sure a forum issue should be included but one big complaint I have is when posting on a thread, I always have to log back into the forum to find and follow the thread. Once it drops from the "todays posts", I have to search for it. I really like the option of getting an email link to click on when I post to a forum and someone else adds to it. I have never gotten email notification to a post I am following. That would be awesome. Some forums, I get the email notification, click on it, and Im right back at the post. One click, no searching.
 
crashtech said:
If the turbo had a bit of gloss like the epoxy, I would buy it.

There is so little to complain about, it seems like nitpicking. But I thought of a couple more things.

The big mouth gallons don't work too well for me with reducer, imo. They are fine for everything else. The amounts of reducer I use are usually small, and the big top likes to give a lot all at once if you are not careful!

I wish pro shops could be given access to mix by weight. My other paint lines all offer this.
Here is where the problems come in, this is all nit picking, I agree, because for instance I love the large mouth lids.. It's just tough to be everything to everybody. And I think Barry and the guys have hit the nail on the head so much that there isn't much left to do. Other than keep up the good work.
 
Outlaw;n79005 said:
Barry, not sure a forum issue should be included but one big complaint I have is when posting on a thread, I always have to log back into the forum to find and follow the thread. Once it drops from the "todays posts", I have to search for it. I really like the option of getting an email link to click on when I post to a forum and someone else adds to it. I have never gotten email notification to a post I am following. That would be awesome. Some forums, I get the email notification, click on it, and Im right back at the post. One click, no searching.

If you click on "Activity Stream" it will give you a running list of all posts and you can scan it pretty quickly You can also click ion the "+ Subscribe" button in the upper right of he screen in the thread you are in and it will notify you if someone posts to it.
 
Barry,

We spoke the other day on the phone and I asked you about a problem I had several months ago with the epoxy primer and activator not inducing correctly. After 30 minutes, there was a thick black film on top and a pretty thick layer of solids on the bottom of the cup. You said you had tweaked the dispersant some and it took care of it.

About the time I was having the problem someone started a post about having the same problem but it never got much traction. I felt I should post to the thread to say I was having trouble also. I did not because I perceive the forum is very Barry-friendly. If a bad batch of anything gets through quality control and no one points it out it may be some time before word gets back to you. In the mean time if an individual on the fence of using SPI products or some other brand has a bad experience they may go the other route. If I am wrong about the constructive criticism not getting back to you then I just do not know the facts and apologize. If I ever have a problem with any of your products in the future I will let you know ASAP. By the way, the last two quarts of epoxy primer have inducted just fine.

Charlie D.
 
"I did not because I perceive the forum is very Barry-friendly"
It is Barry friendly, because Barry/SPI is so customer friendly!
I doubt there is another paint supplier out there that a small hobbyist like me could grab his cell phone in the middle of spraying their product and talk to the owner if I had a problem.
That's pretty amazing in todays retail world...
 
I have had shops and hobbyist tell me they are happy to be able to buy locally. A lot of people don't want to order automotive coatings over the phone or on-line and have shipped to them. A lot of people have a misconception about ordering automotive coatings over the phone or on-line as being of lesser quality.
They want to do business face-to-face and be able to get product the same day if needed. I think having a Jobber/distributor locator link on your website and in your ads would help. This would let people know where your jobbers are and possibly create new business.
 
when i read barry's first post there were 2 things that instantly popped into my head. low and behold people already mentioned it.

#1 spi used the most static filled packing peanuts i have ever seen. i get deliveries here every single day and i have never seen peanuts so bad. i have a spray bottle of water and need to soak each box down just to get everything out. the best thing to sub them out with is the cornstarch ones but they are probably alot more expensive. in any case, anything would be an improvement on those.

#2 the epoxy sprayability. it just has to be a solvent change or something. it is very tricky to get it on smooth. generally it doesnt matter since 2k goes over it but you really need to watch your a$$ when using it as a sealer. i have gotten used to it but i have never sprayed any other epoxy that reacts that way. i find the epoxy to be the best out there as far as functionality, durability and corrosion control but ease of use for the painter is bad. i have been able to sell it to every customer i have ever had. some will buy a second gallon but every customer eventually goes back to another product because of spray ability and slightly too glossy. now i dont have a single customer that will use it.

other than those two items i have zero complaints. i think the peanut thing is just nit picky but if another supplier can be found then holy crap man, go for it!
 
Epoxy spray ability for me as well, I love this epoxy, I know its the best regarding restoration work. I love the way it sands (black) with a built in guide coat. I'm new, but have probably sprayed about 2 gallons of it. Sometimes it lays down great and sometimes I mess it up. I'm getting better at spraying. I'm nearing the end of my bed cover project and ran out of epoxy the other day. In a pinch went down to my local jobber and picked up a quart of their off brand which I know is not as good as SPI. I was needing it for the underside of the lid and wanted to get it done. I was amazed at how well it laid down. I didn't try to sand it just covered it up with more primer to move on to the next step. Now like I said I was in a spot and needed to get it done, no way am I going to replace the SPI epoxy, but I can see where Jim is coming from.

If changing the epoxy caused it to sand different, then I wouldn't change it.
 
Thats what I'm thinking also, there must be something that we would have to give up to get better sprayability, otherwise the change would have been made already.
 
Wow!!!
Thank you guys, as I have time I will answer all of these today but don't stop here, all opinions are very important to me.
 
Outlaw;n78945 said:
Only negative thing I can think of is bring back the SPI Bedliner!

Funny thing you all may not know!
This company was started about 1992 with just two different bed-liners.
This has turned into a very small part of the business but takes up a lot of room and the materials used to make it are time consuming and unsafe.
On top of that, its a money loser as we get newbees that don't read the instructions until after they spray it and I usually give them a replacement.
I should have discontinued four years ago but could not bring myself to do it, best thing I have ever done.
 
Jorge M.;n78978 said:
Ok here's my two cents from using SPI products and from a small jobber point of view:

I think the weakest link in SPI is the spray-ability of some of its primers, specifically the Epoxy primer cratering issue when loaded too heavy, if someone like Jim C that has been spraying it for 15 years has issues with it every now and then, what's to be expected from a painter that tries it for the first time and gets craters with it? That's lost sales and some potentially bad mouthing of an otherwise outstanding primer, some people don't have the patience for a fuzzy product.

If there's a way to tweak the formula and make that problem go away, might be worth to sort it out, it's the only negative comment I get from painters using the epoxy.

Is there a way to make the Regular 2K spray like the HB primer or even better a bit like the Turbo? From what I've seen out there with the shops that demo the 2K Regular it's a 50/50 chance that they will like it, if the shop doesn't have a very clean primer gun with a 1.8 tip, IT WILL BE A NO GO. I've seen many shops spray other 2K primers with dirty, crappy looking 1.6 tip size guns and they spray easier and smoother than the Reg 2K with a decent build. I think the fact that it dries so fast has its drawbacks.

If I get lucky and the shop asks me to demo it, then I can spray it out of my SATA 1.8 Primer gun with ZERO issues, but not many shops care for a clean dedicated primer gun.

Other than that I think the SPI line works extremely well and better than most products out there.

Jorge M.

I can fix this very easy by stuffing with bigger talc and save money doing it.
So making it unstable is what the shops want down the road, we do get a lot of high end shops because it works better. long term and solves the problems they are having.
The answer is Turbo primer as they control how it is sprayed with amount of reducer.
I won't change it.
 
Chad.S;n78979 said:
I get requests for matte products in quarts from time to time..
But then there would be a activator issue as they only come in quarts..

However looking over what people want improved is really "peanuts" in comparison to what I see that needs improved with other companies.


I did gallons only because I priced my gallon at a 2 quart kit cost of Sem, the most popular out there.
 
Jim C;n79077 said:
when i read barry's first post there were 2 things that instantly popped into my head. low and behold people already mentioned it.

#1 spi used the most static filled packing peanuts i have ever seen. i get deliveries here every single day and i have never seen peanuts so bad. i have a spray bottle of water and need to soak each box down just to get everything out. the best thing to sub them out with is the cornstarch ones but they are probably alot more expensive. in any case, anything would be an improvement on those.
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We have no choice here if we are to ship without a freight charge, we have gone to a harder peanut toe decrease damage in shipping and the type we are using anti state is not an option at this time, sine we buy a tractor trail full a month appox, down the road we may be-able to get this done.
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#2 the epoxy sprayability. it just has to be a solvent change or something. it is very tricky to get it on smooth. generally it doesnt matter since 2k goes over it but you really need to watch your a$$ when using it as a sealer. i have gotten used to it but i have never sprayed any other epoxy that reacts that way. i find the epoxy to be the best out there as far as functionality, durability and corrosion control but ease of use for the painter is bad. i have been able to sell it to every customer i have ever had. some will buy a second gallon but every customer eventually goes back to another product because of spray ability and slightly too glossy. now i dont have a single customer that will use it.

other than those two items i have zero complaints. i think the peanut thing is just nit picky but if another supplier can be found then holy crap man, go for it!
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Best comparison, I can give!
The cheaper and less solids a clear is the easier and better it will spray but shops don't use them for long as they don't last.
Rarely does a shop complain but do home painters who don't have a good filtration system or not enough air pressure at wall will tend to have problems if sprayed to wet..
When I test a batch, I spray wet like a clear coat and then on one panel slam 2 more coats non stop and I don't get the pin holes, BUT air at wall is 157 air at gun with trigger pulled is 28 be it my Iwata or sata.

PPG LF sprays very nice and easy but no solids and drys fast and as i hear everyday, you can wash it off a week down the road.
 
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