I've worked in those large shops before and have had my own "small" shop now for 17 years. There is a huge difference in the way the paint companies treat someone spending $40,000 a month over $4,000 a month. The sales rep I had when I started my shop treated me great, getting me setup with a mixing bank, giving me the same discount as the large shop I was working at, and selling me paint guns for cost. Then he got fired for taking a client out to lunch and having margaritas, and the downfall began. All of a sudden my business was worthless to them, prices went up, delivery became a hassle, and I've seen the new sales rep twice in the last 7 years. The tech rep and I had a good relationship as well, now it is a 50% chance of getting a call returned. If I didn't have a mixing bank I would never call them. I probably don't spend $10,000 a year with them now. I think Barry understands that service (along with great products) sells, and that is why he will continue to bring in more customers instead of running them off like the "bigs". I know I appreciate SPI and what they bring to our industry, and the jelly beans are good, too.